Returns Policy

Frog Pond Aquatics sells aquatic equipment and supplies, replacement parts and accessories, for use in aquariums, water gardens, ponds and decorative fountains. All merchandise sold on our web site is brand new and comes with complete factory warranty and can be returned for any reason up to 30 days after purchase.

We will refund your purchase price and taxes only. The buyer is responsible for return shipping charges unless the item was broken in shipment and covered by insurance. After 30 days, if you need to return your product due to a defect covered by the manufacturers warranty please return the product directly to the manufacturer for repair or replacement. Returns after 30 days for other than warranty will be subject to a 25% restocking fee and the buyer is responsible for all shipping charges. You must contact Frog Pond Aquatics directly for a return authorization number. No returns are accepted after 90 days of the purchase.

For Rena brand, Aquarium Pharmaceuticals, Inc and Aquarian brand products; all warranties are handled by Mars Fishcare (formerly Aquarium Pharmaceuticals, Inc) in North America. Their warranty department info:

Aquarium Pharmaceuticals - Rena Warranty
PO Box 218
50 E Hamilton St
Chalfont, PA 18914
Email: docwellfish AT AquariumPharm.com (substitute the @ symbol for the word AT in the email address)
Toll-Free Technical/Warranty Support: 800-847-0659

For Aquael Products return to:
Aquael USA
104 Hotel Street
Brooklyn, WI 52521

For all other products please use our "Contact Us" form on this web site. About Us Frog Pond Aquatics specializes in all types of equipment and supplies for decorative aquatics. This includes aquariums, water gardens, ponds and fountains. We have over 15 years experience in the business first as an importer and distributor to other dealers and distributors and then as a replacement parts specialist for products sold in the decorative aquatics industry.

Credit Cards: We accept MasterCard, Visa, American Express, Discover and E-Check. Please provide the card number, expiration date, CVV code and cardholder's name. For E-Check you will need to provide the account number and routing code. E-checks must clear your bank (as regular checks do) before items are shipped. Your account will not be charged for any item until that item is shipped. Your Receipt will show PlanetRena/Frog Pond Aquatics.

PayPal: PayPal is convenient and costs nothing to use. You may sign up for a PayPal account or not. It is your choice and you may use any credit card and or electronic check to pay for your order when you use PayPal.

For PayPal, credit cards and electronic checks your account will show Rena OEM Sales, Rena Corp, Planet Rena or W.Brown Distributing as the company charging your account.

NOTE: Your credit card statement name and address MUST match your "sold to" name and address. Your shipping address can be different.

Check, Cashier's Check or Money Order: Your personal or company check is welcome, but may be held up to 10 days for bank clearance. We suggest using a cashier's check or money order for prompt order processing. Your check or money order must be in US funds, and drawn on a US bank. There will be a $20 service charge for all NSF checks returned to us for any reason. All checks should be made payable to PlanetRena/Frog Pond Aquatics.

Payment must be received within 5 days from the end of the auction. If payment is not received in the allotted time, the item will be forfeited and it will be re-listed. The non-paying bidder will also be reported to ebay.

Payments should be sent to OurPad@FrogPondAquatics.com Shipment will be within 48 hours of receipt of a cleared payment. We also accept checks and money orders but personal checks must clear my bank before we will ship your order. This may delay your shipment up to 10 days. If you wish to mail your payment, it must be received within 10 mailing days from the end of the auction. NC residents pay sales tax.

We ship our orders Monday through Friday via UPS and the United States Postal Service. Orders under 3 pounds are usually shipped via US Postal Service. Orders over 3lbs are generally shipped via UPS. Most orders are shipped within 48 hours of receipt unless shipping services are closed. We will be happy to quote on other shipping methods and services if requested. Additional costs are the responsibility of the buyer.

Please use the "Contact Us" form for these requests and we will do our best to respond within 3 hours if we receive the message between 9-4 Eastern Time M-F, or call Toll-Free 877-885-8481. We are here M-F 9-4 Eastern Time. Messages can be left if we are not able to take your call immediately and we will usually return your call within 24 hours if received between M-F. We personally return all our calls and emails and do not contract with outside companies for support.

Free Shipping offers include shipping charges only, customers are responsible for all taxes, duty, service charges, expedited shipping costs and COD fees.

We ship over 98% of our orders complete. We will note on your packing list any items that are back ordered and the estimated arrival date of new stock. Please reorder after that date as we don't back order.